Return & Refund Policy
At Greenn Floro Tech, customer satisfaction is our priority. Since plants are live products, certain conditions apply.
Live Plants
Due to the perishable nature of live plants, returns are generally not accepted once delivered.
Eligible Refunds or Replacements
Replacement or refund requests may be considered only if:
- Wrong product delivered
- Severely damaged product received
- Dead plant received during transit
Claims must be submitted within 24 hours of delivery along with clear photos and order details.
Non-Eligible Returns
Returns or refunds will not be accepted for:
- Customer change of mind
- Minor variation in plant size or color
- Normal leaf shedding during transportation
- Damage caused after delivery
- Improper plant care by the customer
Refund Process
If approved, refunds will be processed within 5–7 business days to the original payment method.
Replacement
Where possible, damaged or incorrect plants will be replaced instead of issuing a refund.
Contact Support
For any return or refund request, please contact our customer support team with your:
- Order Number
- Name
- Contact Number
- Product Images
- Reason for the request